Monthly Archives: March 2014

Technology Affects Happiness?

Description: A study from Stanford University, published Wednesday, wrestles with a new question: How is technology affecting their happiness and emotional development?

Source: nytimes .com

Date: Jan 25, 2012

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The research raises as many questions as it seeks to answer, as the scientists readily acknowledge. That is because the research was based on an online survey taken by more than 3,400 girls, a sample that may well not be representative of the larger population and, because the responses are self-reported, are not subject to follow-up or verification by the researchers.

Among the crucial questions that the researchers were not able to answer is whether the heavy use of media was the cause for the relative unhappiness or whether girls who are less happy to begin with are drawn to heavy use of media, in effect retreating to a virtual world.  Read Rest of Story

Questions for discussion:

  1. How is technology affecting their happiness and emotional development?
  2. Do you have confidence in this studies finding? Why or Why not?
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Disney Bets $1 Billion on Technology to Track Theme-Park Visitors

Description: Jason McInerney and his wife, Melissa, recently tapped their lunch orders onto a touchscreen at the entrance to the Be Our Guest restaurant at Florida’s Walt Disney World Resort and were told to take any open seat. Moments later a food server appeared at their table with their croque-monsieur and carved turkey sandwiches. Asks McInerney, a once-a-year visitor to Disney theme parks: “How did they know where we were sitting?”

Source: businessweek.com

Date: March 7, 2014


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Change is always tricky for Disney, especially at its parks, where introducing a new brand of coffee can spark a revolt by fans. Unhappy mouseketeers last year began a petition drive to keep Disneyland in January from pulling the Billy Hill and the Hillbillies show after 21 years (it didn’t work). Others marched on the park’s City Hall in 2004 after recalibrations made to the Mad Tea Party ride in the name of safety slowed it down.

MyMagic+ promises far more radical change. It’s a sweeping reservation and ride planning system that allows for bookings months in advance on a website or smartphone app. Bracelets called MagicBands, which link electronically to an encrypted database of visitor information, serve as admission tickets, hotel keys, and credit or debit cards; a tap against a sensor pays for food or trinkets. The bands have radio frequency identification (RFID) chips—which critics derisively call spychips because of their ability to monitor people and things.  READ REST OF STORY 

Questions for discussion:

1.  Why is Disney investing in this RFID technology and why is it important?

2.  What potential applications do you see for RFID technology and in what industries will this add the greatest value?

3.  Comment on the statement “critics derisively call spychips because of their ability to monitor people and things.

How Gamification Makes Customer Service Fun

Description: This traditional customer service experience is process-oriented, tedious, and it leaves customers frustrated and dissatisfied, says Girish Mathrubootham, founder and CEO, FreshDesk.

Source: cio.com

Date: March 3, 2014

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FreshDesk uses gamification to incent employees to provide fast, effective and fun customer service for helpdesk ticketing, automation and customer forums, says Mathrubootham. The model for the solution was Apple’s Genius bar, he says.

“Our first thought was, ‘How do we make this more fun and more engaging for the people providing the support?'” Mathrubootham says. “Obviously we wanted happy customers, but what we realized from talking about models like Apple’s is that happiness is contagious.”

If the customer service agents are happy, engaged and invested in delivering quality support, then they will pass that onto customers. And gamification can be a great way to increase this engagement and satisfaction both from an agent and a customer standpoint,” Mathrubootham says.   READ REST OF STORY 

Questions for discussion:

1.  What is gamification and why is it important?

2.  What potential applications do you see for gamification and in what industries will this add the greatest value?

Models hit runway in 3D printed clothing

Description:  Published on

Designers are seeing benefits in going high tech, printing out clothing with details as precise as a tenth of a millimeter small.

 

Source: cnn.com

Date: Feb 20, 2014

Questions for discussion:

1. Do you feel that 3d printing is the wave of future in the garment industry? Why or Why Not?

2.  What other industries and products do you feel 3d printing will have an impact on?